Refund Policy

Last Updated: 2 March 2026

1. Overview

Samantra Financial Services Private Limited (“we”, “our”, “us”, “Company”, “Platform”) aims to provide transparent and fair services to all users. This Refund Policy outlines the conditions under which refunds may be issued for services, transactions, or payments made through our platform.

2. Scope of This Policy

This policy applies to all users, customers, and clients who engage with Samantra through its website, applications, or any associated services.

3. Nature of Services

Samantra primarily provides financial, digital, and consultancy-related services. As most services are delivered digitally or initiated immediately upon payment, refunds are subject to strict evaluation criteria.

4. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

• Duplicate payment made for the same service
• Payment deducted but service not initiated due to system error
• Failed transaction where amount is debited but service not delivered
• Incorrect charge due to technical issue from our side

5. Non-Refundable Situations

Refunds will not be applicable in the following cases:

• Change of mind after payment
• Delay caused due to incomplete information provided by the user
• Services already delivered, initiated, or processed
• Any third-party charges, gateway fees, or government fees
• User errors such as incorrect details, wrong selections, or misuse of services

6. Refund Process

To request a refund, users must:

1. Contact our support team within 48 hours of the transaction
2. Provide transaction details, payment proof, and reason for refund
3. Allow verification by our internal team

Once verified, eligible refunds will be processed.

7. Refund Timeline

• Approved refunds will be processed within 5–7 working days
• The time for credit depends on the payment method:
  • UPI / Wallet: 2–5 days
  • Bank / Card: 5–10 days

8. Payment Gateway Disclaimer

All payments are processed through secure third-party payment gateways.
Samantra is not responsible for delays caused by banks, payment processors, or network issues.

9. Fraud & Misuse

Samantra reserves the right to:

• Reject refund requests suspected of fraud or abuse
• Block accounts involved in suspicious transactions
• Take necessary legal action if misuse is detected

10. Policy Updates

This Refund Policy may be updated from time to time. Continued use of the platform constitutes acceptance of the updated terms.

11. Contact Information

For refund-related queries, contact:

Samantra Financial Services Private Limited
📧 Email: support@samantra.in 
🌐 Website: https://samantra.in 

Registered Address:
Wework Berger Delhi One, Sector 16B, C-001/A2
Noida, Gautam Buddha Nagar
Uttar Pradesh, India – 201301