1. Overview

Samantra Financial Services Private Limited (“we”, “our”, “us”, “Company”, “Platform”) is committed to protecting user privacy and ensuring that personal information is handled in a secure, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, store, and safeguard information when you access or use our platform, website, or services.

2. Scope of This Policy

This Privacy Policy applies to all users of the Samantra platform, including customers, clients, visitors, and business partners, and covers information collected through our website, applications, and related services.

3. Information We Collect

To provide and improve our services, we may collect the following types of information:

• Basic personal and contact details (name, phone number, email address)
• Account registration and profile information
• Transaction, order, and payment reference details
• Communication records (emails, support requests, interactions)
• Technical data (IP address, device information, browser type, usage logs)

4. Use of Information

Information collected by Samantra is used for:

• Operating and managing platform services
• Processing transactions, payments, and refunds
• Providing customer support and resolving issues
• Enhancing user experience and platform performance
• Ensuring security and preventing fraud or unauthorized activities
• Meeting legal, regulatory, and compliance requirements

5. Payment Processing

All payments on the platform are processed through secure and authorized third-party payment gateways, banking channels, and UPI systems.

Samantra does not store sensitive payment details such as card numbers, CVV, or authentication credentials.

6. Information Sharing

We may share information only when necessary, including:

• With payment processors to complete transactions
• With service providers supporting platform operations
• With regulatory or legal authorities when required by law

Samantra does not sell, rent, or misuse user data for unauthorized purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect user data against unauthorized access, loss, misuse, or alteration.

Access to sensitive data is restricted to authorized personnel only.

8. Data Retention

User information is retained only for as long as necessary to:

• Fulfill operational and service requirements
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Data is securely deleted or anonymized when no longer required.

9. User Rights & Choices

Users may:

• Request access to their personal data
• Request corrections or updates
• Request account deactivation (subject to legal obligations)

Requests can be made through our support contact.

10. Cookies & Tracking Technologies

Samantra may use cookies and similar technologies to:

• Improve functionality and user experience
• Analyze traffic and usage behavior
• Enhance security and performance

Users can manage cookie preferences through browser settings.

11. Third-Party Links

Our platform may include links to third-party websites or services.
Samantra is not responsible for the privacy practices or content of such third parties.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.

Continued use of the platform after updates indicates acceptance of the revised policy.

13. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

Samantra Financial Services Private Limited
📧 Email: support@samantra.in (update if needed)
🌐 Website: https://samantra.in

Registered Address:
Wework Berger Delhi One, Sector 16B, C-001/A2
Noida, Gautam Buddha Nagar
Uttar Pradesh, India – 201301